Privacy Policy

Floorzi, LLC ("Floorzi," "we," "us," or "our") operates the website www.floorzi.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site and use our services.

By using the Site, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our Site.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• •Register for an account
• •Place an order or request a quote
• •Subscribe to our newsletter or marketing communications
• •Contact us for customer support
• •Participate in surveys or promotions

This personal information may include:

• •Name (first and last)
• •Email address
• •Phone number
• •Shipping and billing addresses
• •Payment information (processed securely by third-party payment processors)

Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and usage, including:

• •IP address and device identifiers
• •Browser type and version
• •Operating system
• •Pages visited and time spent on pages
• •Referring website addresses
• •Clickstream data and shopping behavior

How We Use Your Information

We use the information we collect for the following purposes:

• •Order Processing: To process and fulfill your orders, including shipping and payment processing
• •Customer Service: To respond to your inquiries, provide support, and communicate about your orders
• •Account Management: To create and maintain your account
• •Marketing: To send you promotional materials, newsletters, and special offers (you can opt out at any time)
• •Site Improvement: To analyze usage patterns and improve our Site functionality and user experience
• •Security: To detect, prevent, and address fraud and security issues
• •Legal Compliance: To comply with applicable laws and regulations

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and store certain information. Cookies are small data files stored on your device.

We use the following types of cookies:

• •Essential Cookies: Required for the Site to function properly (shopping cart, authentication)
• •Analytics Cookies: Help us understand how visitors use our Site (Google Analytics, Amplitude)
• •Marketing Cookies: Track your activity across websites to deliver targeted advertising (Klaviyo)

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Third-Party Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• •Payment Processors: PayPal and Stripe for secure payment processing
• •Shipping Carriers: Freight carriers for order delivery
• •Email Marketing: Klaviyo for sending promotional emails
• •Analytics: Google Analytics and Amplitude for usage analytics
• •Cloud Storage: Cloudflare R2 for image hosting

These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• •SSL/TLS encryption for data transmission
• •Secure password hashing (bcrypt)
• •Regular security audits and updates
• •Limited employee access to personal information

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• •Access: Request a copy of the personal information we hold about you
• •Correction: Request correction of inaccurate or incomplete information
• •Deletion: Request deletion of your personal information
• •Opt-Out: Unsubscribe from marketing communications
• •Data Portability: Request a copy of your data in a portable format

To exercise these rights, please contact us at support@floorzi.com.

Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• •Right to know what personal information is collected, used, shared, or sold
• •Right to delete personal information
• •Right to opt-out of the sale of personal information (we do not sell personal information)
• •Right to non-discrimination for exercising your CCPA rights

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.