Return & Exchange Policy

Floorzi offers returns/exchanges for most items within 30 days of receipt of shipment. Please review the following criteria prior to contacting Customer Service at support@floorzi.com for your Return Authorization number (RA).

General Terms

• •A 25% non-negotiable re-stocking fee is assessed for all returns.
• •The cost of shipping is the responsibility of the customer. All shipping charges are 100% non-refundable.
• •Floorzi will not provide refunds for products returned/exchanged by an unauthorized shipping method.
• •Items that have not been provided a Return Authorization by Floorzi will not be refunded/exchanged. Any opened product or product added to a return that was not authorized will not be refunded.
• •Refunds are issued 5-7 business days after the product has been received by the warehouse in resalable condition. Please package returns carefully so they arrive in safe condition.
• •The return/exchange must be in unopened, perfect cartons and in original packaging within 30 days of the delivery date, and must accompany a Return Authorization given to you by a Case Specialist.

Minimum Return Quantities

There is a carton and/or piece minimum for each product for a return/refund:

Non-Returnable Items

Floorzi does not accept returns/exchanges on the following products:

• ✕Decking/Deck Tiles
• ✕Turf
• ✕Fencing
• ✕Sundries (including: underlayment and tape, flooring adhesives and moisture control products, splines, care kits, and fasteners)
• ✕Special order, clearance, and discontinued items