Terms & Conditions

Product Descriptions: We make every effort to display product colors and images as accurately as possible. However, we cannot guarantee that your monitor's display will accurately reflect the actual color and texture of the products.

Pricing: All prices are listed in U.S. dollars and are subject to change without notice. We reserve the right to modify prices at any time. However, prices are locked at the time of order placement.

Product Availability: We strive to keep our inventory up to date, but products may become unavailable after an order is placed. If this occurs, we will notify you promptly and offer a full refund or suitable alternative.

Samples: Product samples are available to help you make an informed decision. Sample prices and policies are subject to the terms outlined on our sample ordering page.

Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to refuse any order for any reason.

Payment Methods: We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and financing options through approved third-party providers.

Payment Authorization: By placing an order, you authorize us to charge your payment method for the total amount of your purchase, including product costs, shipping fees, and applicable taxes.

Authorized Cardholder: By placing an order, you confirm that you are the authorized holder of the payment method used, or that you are permitted by the cardholder to use it for this purchase.

Proof of Delivery: Orders are delivered with carrier tracking and signature confirmation. A signed delivery receipt, or carrier tracking marked as delivered, confirms that the order was received.

Order Confirmation: You will receive an email confirmation once your order has been successfully placed. This confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.

Resolution Process: If there is an issue with your order, please contact us at support@floorzi.com before initiating a dispute with your bank or card issuer. Most matters are resolved promptly once we are in contact, and we ask for the opportunity to address any concern directly.

Scope of These Terms: Returns, delivery, damage reporting, and refunds are governed by the policies on this page. By placing an order, you agree that concerns in these areas will be handled in accordance with those policies.

Order Records: Floorzi maintains records of each order, including the order confirmation, delivery information, and the terms agreed to at checkout, for accurate review and resolution of any payment dispute.

Shipping Coverage: We ship to all addresses within the 48 contiguous United States. We do not ship to Alaska, Hawaii, or international destinations.

Shipping Fees: Orders of $1,999 or more qualify for free shipping. Orders under $1,999 incur a flat $199 shipping fee.

Delivery Time: Standard delivery is 3-10 business days from order placement. Delivery times are estimates and may vary based on location and carrier schedules.

Delivery Method: All flooring orders of 2+ boxes will be delivered curbside via freight carrier on shrink-wrapped pallets. Signature may be required for delivery.

Inspection Upon Delivery: Customer must inspect all shipments immediately upon receipt and prior to accepting delivery. Any visible damage, shortages, or discrepancies must be noted on the delivery receipt at the time of acceptance. Customer must document any damage with photographs and report such damage to Floorzi within 48 hours of delivery. Failure to inspect shipments upon delivery and report damage within the specified timeframe may result in denial of damage claims.

Refusal of Delivery: Customer reserves the right to refuse delivery if the shipment is severely damaged or otherwise unacceptable. In such cases, Customer must immediately notify Floorzi of the refusal and the reason therefor. Refused shipments must be documented with photographs showing the condition that necessitated refusal.

Multiple Warehouses: Orders may ship from multiple warehouses. Some products may ship separately and arrive on different days.

Return Window: Unopened products may be returned within 30 days of delivery for a refund.

Condition Requirements: Products must be in original, unopened packaging with all manufacturer seals intact. Opened boxes cannot be returned.

Restocking Fee: A 25% restocking fee applies to all returns to cover handling, inspection, and restocking costs.

Minimum Return Quantity: A minimum of 5 boxes is required for all flooring returns. For leftover quantities of 1-4 boxes, we recommend keeping the extra boxes in storage in case they are needed for future repairs.

Return Shipping: Floorzi will arrange return shipping logistics with an approved freight carrier. Customer is responsible for all return shipping costs. Return shipping fees will be deducted from the refund amount or billed separately.

Return Process: To initiate a return, contact our customer support team at support@floorzi.com with your order number and reason for return. You will receive return instructions and authorization.

Refund Timeline: Refunds will be processed within 7-10 business days of receiving and inspecting the returned product. Refunds will be issued to the original payment method.

Non-Returnable Items: Products damaged by the customer, special orders, clearance items, discontinued items, samples, accessories, and sundries (including underlayment, tape, flooring adhesives, moisture control products, splines, care kits, and fasteners) are non-returnable.

Manufacturer Warranties: All flooring products carry the manufacturer's warranty. Warranty terms vary by manufacturer and product. Floorzi is not responsible for manufacturer warranty claims.

Warranty Registration: Some manufacturers require warranty registration. It is the customer's responsibility to register products with the manufacturer if required.

Limitation of Liability: Floorzi's liability is limited to the purchase price of the product. We are not liable for installation costs, labor, or consequential damages.

Installation: Floorzi is not responsible for installation. Improper installation may void manufacturer warranties. We recommend professional installation in accordance with manufacturer guidelines.

Color Variation: Natural materials may have color, grain, and texture variations. These variations are not defects and are not grounds for return or warranty claims.

Accurate Information: You are responsible for providing accurate shipping and contact information. Floorzi is not responsible for delays or non-delivery due to incorrect information.

Product Suitability: You are responsible for ensuring that products are suitable for your intended use. We recommend ordering samples before placing large orders.

Quantity Calculations: You are responsible for calculating the correct quantity needed for your project, including overage for waste and future repairs. We recommend ordering 10% extra.

Account Security: If you create an account, you are responsible for maintaining the confidentiality of your account credentials.

All content on this website, including text, graphics, logos, images, and software, is the property of Floorzi or its content suppliers and is protected by U.S. and international copyright laws.

You may not reproduce, distribute, modify, or create derivative works from any content on this website without express written permission from Floorzi.

Governing Law: These terms are governed by the laws of the State of Delaware, without regard to its conflict of law provisions.

Arbitration: Any disputes arising from these terms or your use of our website shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

Class Action Waiver: You agree to resolve disputes on an individual basis and waive any right to participate in class action lawsuits.

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to this website. Your continued use of the website after changes are posted constitutes acceptance of the modified terms.

It is your responsibility to review these terms periodically for changes. The "Last Updated" date at the top of this page indicates when these terms were last revised.