Shipping Information
Free shipping on orders over $1,000 - delivered directly to your home
Shipping Overview
Standard Delivery Time: 3-10 business days from order placement.
Coverage: We ship to all 48 contiguous United States. We do not ship to Alaska or Hawaii.
Shipping Cost: FREE on orders over $1,000. Flat rate of $219 on orders under $1,000.
What to Expect
Order Processing: Orders are processed within 1-2 business days.
Tracking Information: You'll receive a tracking number via email once your order ships. Freight carrier information will be included in your initial tracking email.
Curbside Delivery: All flooring orders of 2+ boxes will be delivered curbside on shrink-wrapped pallets.
Packaging: Products arrive in manufacturer's original packaging for quality assurance.
Delivery Details
Freight Carriers: Large orders are shipped via major freight carriers on pallets.
Inspection: Inspect all packages immediately upon delivery for any damage.
Damaged Shipments: Document any damage with photos and contact us within 48 hours.
Appointment Scheduling: Freight deliveries require phone appointment scheduling with the carrier.
Multiple Warehouses: Orders may ship from multiple warehouses depending on product availability. Some products may ship separately and arrive on different days.
Important Notes
- •Someone 18 years or older must be present to sign for delivery. Signature will be required on most orders.
- •PO Box addresses are not accepted for freight deliveries.
- •Products may ship separately if ordered from different warehouses.
- •Delivery times are estimates and may vary based on location and carrier schedules.